Returns and order issues
Updated
Return window and eligibility
Eligible standard parts must be returned within 60 days of the invoice date. Parts must be unused, in like-new condition and in their original packaging, with identifying labels intact. Please contact us promptly so there is time to authorize and complete the return.
Authorization before shipping
Email info@profind.shop with your order number, part numbers, quantities and reason for the return. Wait for return authorization and the approved shipping instructions before sending anything back. Do not return parts to an address shown on a package without authorization.
Items that cannot be returned
Parts identified as non-cancelable/non-returnable at quotation or purchase are excluded from ordinary returns. Customized, modified or specially ordered items may also be excluded. Product-specific conditions stated in your quote or order apply.
Postage, refunds and order issues
For an ordinary return, you pay return postage. Original shipping charges are not refundable, and any applicable inspection or restocking charge is confirmed during authorization. Approved returns are inspected before a refund or replacement is arranged. If parts arrive damaged, defective or incorrect, contact us promptly with photos and retain the packaging; we will confirm the appropriate remedy and return instructions.
Questions about an order? Email info@profind.shop.